Refund Policy

At CourseCraft, we are committed to providing the highest quality education and ensuring that our students have a positive and rewarding learning experience. However, we understand that sometimes circumstances change. This Refund Policy outlines the terms and conditions under which a refund may be issued for any IT courses or programs that you have enrolled in.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • Course Cancellation by Us: If CourseCraft cancels a course or program due to unforeseen circumstances, you are eligible for a full refund.
  • Withdrawal Before Course Starts: If you decide to withdraw from a course before the start date, you may be eligible for a full refund (minus any processing fees).
  • Withdrawal After Course Starts: If you withdraw after the course has started, refunds will be provided based on the following scale:
    • Within the First 7 Days: Full refund minus a small administrative fee of [Insert Amount].
    • After 7 Days: No refund will be issued after the course has commenced beyond the first 7 days.
  • No Refund for Completed Modules: If you have started or completed any portion of the course, no refund will be provided for those portions that have been accessed or completed.
  • Special Offers/Discounted Courses: Courses purchased at a discount or under special offers may not be eligible for a refund, unless explicitly stated at the time of purchase.

2. Refund Request Process

To request a refund, please follow these steps:

  1. Submit a Refund Request: Send an email to info@coursecraftemail.com with your course details, registration information, and the reason for the refund request.
  2. Refund Request Timeline: Requests must be submitted within 10 days from the course start date for consideration (if eligible).
  3. Refund Processing: Once your refund request is approved, please allow up to 5 business days for processing. Refunds will be issued via the same payment method used for purchase, unless otherwise agreed upon.
  4. Administrative Fees: Please note that a processing fee of 5000 may apply depending on the circumstances of the refund request.

3. Non-Refundable Fees

The following fees are non-refundable:

  • Registration Fees: Any registration fees paid during course enrollment.
  • Materials and Software Fees: Costs for study materials, software licenses, or other resources provided by CourseCraft.
  • Late Payment Fees: Any fees charged due to delayed payments.

4. Special Circumstances

In cases where special circumstances such as medical emergencies, personal issues, or other unforeseen situations arise,CourseCraft may consider offering a partial refund or credit toward another course. These cases will be reviewed on an individual basis, and supporting documentation may be required.

5. No Refund for Online/Recorded Courses

For online or recorded courses that have been accessed by the student, no refunds will be issued after course materials have been downloaded or streamed. If you have any issues accessing course content, please contact our support team at info@coursecraftemail.com

for assistance.

6. Changes to the Refund Policy

CourseCraft reserves the right to modify or update this Refund Policy at any time. Any changes will be communicated to students via email or posted on our website. The updated policy will apply to all future course enrollments.

7. Contact Us

If you have any questions or concerns regarding this Refund Policy or wish to discuss a refund request, please do not hesitate to contact us:

  • Email: info@coursecraftemail.com 
  • Phone: 91-12345678910
  • Address: Testing of Address Text

We appreciate your understanding and look forward to supporting you in your educational journey at  CourseCraft.